Privacy Policy

This Privacy Policy is meant to help you understand what information we collect, why we collect it, how we use it, and how you can manage or update your profile details.

Introduction

Vigo Infotech Private Limited is committed to keeping all personal information collected from individuals who visit our website and utilize our mobile applications accurate, confidential, secure, and private. Our privacy policy has been designed to meet and exceed existing compliance standards.

Information We Collect

We collect both Non-Personal Information and Personal Information from our visitors and registered clients:

Non-Personal Information: Anonymous website usage statistics, browser user-agent details, referring/exit URLs, screen resolution metadata, and click count indexes.
Personal Information: Includes names, email addresses, phone numbers, corporate postal addresses, and login credentials submitted when register for a Vigo Smart ERP account.

1. Information Collected via Technology

We track browsing metadata using cookies. Cookies are small text files containing unique anonymous identifiers stored on your device. We use cookies to save preferences for future visits, compile aggregates about traffic, and ensure quick loading. You may choose to disable cookies in your web browser preferences; however, doing so might restrict certain active features of our web portal.

2. Account Profile Registration

To subscribe to Vigo services and configure client portals, you create a corporate profile. This requires entering your legal name, business contact details, email address, and a secure password. By registering, you authorize Vigo Infotech to collect and process this data according to the terms of this Policy.

3. Children's Privacy

Vigo Infotech strictly complies with COPPA (Children's Online Privacy Protection Act). We do not knowingly collect or maintain information from individuals under 13 years of age. Our services and products are designed for commercial entities and individuals aged 13 and above.

Use and Sharing of Information

Except as specified, we do not sell, rent, or trade your Personal Information for marketing purposes with third parties without your explicit consent. We use collected data to:

Solve client questions and provide software technical support.
Optimize website response times and mobile application layouts.
Send transactional invoice updates or security account notices.

Background Location Tracking

Duty Monitoring: Security companies deploy guards to protect client property. Staying on site is critical. Vigo Smart Guard and Smart Field mobile applications collect location coordinates to verify attendance.
Background Collection: Our apps collect location data in the background even when closed or not in active use, exclusively during the guard's scheduled shift hours, to calculate patrol distances and detect out-of-bounds alerts.
Consent: Location tracking requires explicit system permission and is never shared with third-party advertisers.

Data Security & Breach Protocol

We maintain comprehensive physical and electronic safeguards to defend user databases. All sensitive information transmissions utilize SSL (Secure Socket Layer) encryption. In the event of any suspected data breach, Vigo Infotech will immediately notify affected clients in writing and take instant remedial steps to secure database systems.

Changes to this Policy

We reserve the right to modify this Policy at any time. We will alert users regarding significant updates via notifications sent to primary account email addresses. Non-material modifications will take effect immediately upon posting to this page.

Contact Information

For questions or support regarding location data or privacy compliance, please email: helpdesk@vigoinfotech.com.