Vigo Smart CRM | Customer Feedback & Complaint Management System

Retain Clients with Exemplary Service Support

Track complaints, record positive and negative feedback metrics, and verify resolutions in real-time.

Customer Feedback Management

Build custom client questionnaires to record satisfaction rates directly from corporate contacts.

Collect feedback digitally on field supervisor devices
Generate area-wise and officer-wise feedback reports
Evaluate compliance levels and highlight low satisfaction trends

Helpdesk & Complaint Management

Set up an ticketing platform for clients to log complaints regarding guard shortages, uniform quality, or shifts.

Instantly assign tickets to respective area managers
Escalation matrix triggers when tickets remain unresolved
Detailed pending vs resolved resolution logs